Definity Customer Service Role Openings

Excellent customer service skills are needed for a Customer Service Representative position at Definity. Work hybrid and resolve client inquiries through calls and emails with professionalism. As part of the team led by the CCA Team Leader, your responsibilities include managing incoming inquiries, ensuring customer satisfaction at every interaction, and accurately entering data into systems.

You’ll build strong customer rapport while providing information related to coverage and arranging supplemental services as needed. Key Responsibilities: • Answer customer inquiries via phone or email promptly • Resolve issues and follow up as necessary • Input customer data accurately into the database • Anticipate customer needs and maintain positive interactions • Manage spreadsheets for data tracking Requirements: • Strong communication skills, both written and verbal • Problem-solving mindset with customer service experience • Ability to multi-task effectively in a fast-paced setting • Team player with attention to detail • Willingness to work weekends regularly Join Definity and contribute to a diverse and supportive work culture focused on customer service excellence. #J-18808-Ljbffr