Director - Customer Success One of the Large Universities in Delhi NCR

For one of the premium universities in Delhi NCR, we are seeking a visionary and strategic leader with 10+ years of experience to head its Alumni Relations function. The individual will be responsible for building a world-class alumni engagement framework that fosters belonging, mobilises networks, and amplifies impact globally. This role demands an exceptional strategist, storyteller, and community builder-one who can inspire alumni to remain lifelongpartners of the University's mission.

Role and Responsibilities:

• Vision and Leadership Develop and implement a multi-year alumni engagement strategy with measurable outcomes aligned with institutional goals. Build and lead the Alumni Relations Office into a high-performing, innovative, and future-readyfunction.
• Community Building and Programs Create and sustain vibrant alumni networks through reunions, regional/global chapters,leadership councils, and digital communities. Develop alumni mentorship programs with clear metrics, e.g., mentor-mentee matches increasing year-on-year.
• Partnerships and Collaboration Collaborate with Fundraising, Communications, and Academics to integrate alumni into the university's growth. Facilitate alumni engagement as guest speakers, industry experts, and contributors toplacements, internships, and panels.
• Fundraising & Global Outreach Partner with the Development Team to strengthen alumni giving-through class campaigns,giving circles, planned giving, and targeted initiatives. Foster strategic partnerships with global universities, industry bodies, and alumni-ledorganisations.