Doctor Relations & Business Development Executive

Position OverviewThis position is responsible for building, managing, and strengthening relationships between the hospital and its doctors (both internal and external/visiting physicians). This role ensures alignment between medical professionals and hospital management to support patient care quality, service excellence, and business growth. Key OutcomesPre-Commissioning PhaseDoctor Pipeline EstablishedCredentialing & Compliance CompletedDoctor Contracts FinalizedService Coverage ReadinessEngagement & Alignment BuiltReferral Network InitiatedCommissioning PhaseDoctor ActivationOperational ReadinessPatient Flow EstablishedRapid Issue ResolutionDoctor Experience PositiveDaily OperationsBusiness & GrowthDoctor Engagement & RetentionPerformance ManagementOperational ExcellenceNetwork ExpansionPrimary Dutiesand ResponsibilitiesRelationship ManagementDevelop and maintain strong, professional relationships with all affiliated doctors (full-time, part-time, and visiting consultants)Act as the primary liaison between doctors and hospital managementHandle doctor concerns, complaints, and feedback in a timely and professional mannerFoster long-term engagement and trust with key medical stakeholders.Doctor Recruitment & OnboardingMonitor doctor performance, including:Patient volumeRevenue contributionService utilizationPrepare periodic reports and insights for management reviewAnalyze trends and recommend strategies to improve doctor productivityBusiness Development & Referral ManagementBuild and strengthen referral networks with external doctors, clinics, and partnersSupport growth of hospital services through strategic doctor engagementIdentify opportunities for new specialties, services, or collaborationsMonitor and improve referral conversion ratesDoctor Engagement & RetentionPlan and execute engagement programs (meetings, forums, appreciation events)Maintain high doctor satisfaction and retention levelsDevelop strategies to enhance doctor loyalty and long-term collaborationSupport continuous communication between doctors and hospital teamsOperational CoordinationEnsure doctors comply with hospital workflows, SOPs, and clinical protocolsCoordinate scheduling, on-call rosters, and clinic sessionsWork closely with nursing, operations, and admin teams to ensure smooth service deliveryResolve operational issues impacting doctor productivity or patient careCompliance & GovernanceEnsure adherence to hospital policies, medical regulations, and ethical standardsMaintain accurate and updated doctor database and documentationSupport audits, accreditation, and regulatory inspectionsMonitor compliance with contractual agreementsContinuous ImprovementGather feedback from doctors to improve hospital services and processesRecommend improvements in systems, facilities, and support services Selection CriteriaEssentialBachelor’s degree Healthcare Management or MedicineMinimum 3 years of professional experience in Hospital/healthcare industry.Experience in hospital pre-opening / commissioningExposure to private hospital environmentFamiliar with Indonesian healthcare regulationsWilling to be located in Depok, West Java