Founding Sales Development Representative

Decimal builds AI agents for technical support teams at companies with complex products. We help support teams resolve technical customer issues faster, reduce unnecessary engineering escalations, and deliver a better customer experience at scale.

We work with companies where support is deeply technical and high-stakes, including AI companies, developer platforms, infrastructure companies, robotics teams, fintech, cybersecurity, and enterprise SaaS businesses. Our customers include Tealium, Granola, BuildOps and other leading software companies.

We’re a fast-growing team, backed by Khosla Ventures. We are signing enterprise customers and are seeing strong market pull from companies trying to solve one of the hardest operational problems in software: how to support complex products without constantly pulling engineering away from building.

Working at Decimal means joining an early team with real customer momentum and a product that is already working in the market. You’ll work directly with the founders, help shape our go-to-market motion, and have meaningful ownership as we build a category-defining company for technical support.

We’re hiring a Founding Sales Development Representative to help accelerate Decimal’s growth with technically complex companies. This is a high-impact role where you'll own the top of our sales funnel by identifying prospective customers, generating pipeline, qualifying opportunities, and booking meetings for the founders. You'll play a critical role in helping Decimal scale its go-to-market motion from the ground up.

You'll work directly with the founders to build relationships with technical buyers and create qualified opportunities. You'll learn our customers' businesses, understand their support workflows, and help start conversations that ultimately become long-term customers. Our buyers are often support, engineering, product, and executive leaders, so you should be comfortable navigating both business impact and technical detail.

You’ll be expected to operate as a builder: developing new relationships, shaping our sales motion, and serving as the voice of the customer inside Decimal. The ideal candidate is commercially driven, technically curious, and excited to help build the foundation of an early go-to-market team.

In this role, you will:

• Generate qualified pipeline through highly personalized outbound across email, LinkedIn, phone, and other creative channels
• Research target accounts and identify decision makers across support, engineering, product, and executive teams
• Qualify prospective customers and book meetings for Decimal’s founders
• Develop thoughtful, personalized messaging tailored to each prospect's business and technical environment
• Build trusted relationships with prospective customers through thoughtful, consistent outreach
• Partner closely with the founders to refine messaging, outbound strategy, and our ideal customer profile
• Bring customer feedback and market insights to help shape Decimal's product roadmap and go-to-market strategy
• Maintain excellent CRM hygiene and ownership over pipeline progression
• Help build the foundation of Decimal's outbound playbooks, systems, and sales culture as we scale
  

• 1–3 years of experience in SDR, BDR, outbound sales, recruiting, or another customer-facing role
• Demonstrated ability to prospect and generate qualified meetings through outbound outreach
• Experience selling technical, developer-facing, infrastructure, AI, SaaS, support, or workflow products is a strong plus
• Excellent written and verbal English communication skills
• Strong research skills and ability to personalize outreach
• Comfortable engaging with multiple stakeholders, including support leaders, engineering leaders, product leaders, and executives
• Technical curiosity. You do not need to be an engineer, but you should be excited to understand how software teams, support organizations, and technical products work
• Strong follow-through, CRM discipline, and ownership over your pipeline
• Comfortable working in an early-stage, fast-moving environment where you'll help build processes from the ground up
• Comfortable working hours that significantly overlap with the US Pacific Time zone.