Manager, Customer Trust, Premier Support And Audit - $99,400 - $184,600 A Year
Thomson Reuters
Job Description
Manager, Customer Trust, Premier Support and Audit
3 days ago – Be among the first 25 applicants.
New Position: This position is open due to an existing vacancy to support our evolving business needs.
About The Role- Lead and develop the Premier Support and Customer Audit teams, creating a collaborative and customer-focused culture.
- Act as a trusted advisor to customers on security, compliance, and audit matters – you’ll be the face of our Customer Trust organization.
- Manage customer audit responses, support engagements and escalations, ensuring timely and high-quality delivery.
- Support customer meetings, audit calls, and presentations, explaining our security and compliance posture in business terms.
- Work with cross-functional teams (Product, Sales, Legal, Risk) to resolve customer concerns and improve our processes.
- Build and maintain standardized responses, templates, and knowledge resources to improve efficiency.
- Identify opportunities to streamline processes and improve the customer experience.
- Monitor customer feedback and program metrics to drive continuous improvement.
- Develop team members and build succession capability within the organization.
- 5‑7+ years of experience in consulting (Big 4, mid‑tier firm, or similar), with exposure to Cybersecurity, IT audit, GRC, or compliance advisory.
- Strong understanding of audit processes and common frameworks (SOC 2, ISO 27001, NIST) from a business or advisory perspective – you don’t need to be a technical auditor.
- Proven ability to build relationships and communicate effectively with customers at all levels.
- Experience leading or developing teams in a customer-facing environment.
- Excellent verbal and written communication skills, with the ability to simplify complex topics.
- Comfortable managing multiple priorities and working across functions.
- Relevant certifications (CISA, CISM, CISSP, or similar) are a plus but not required.
- Willingness to travel occasionally for customer meetings.
- Hybrid Work Model – flexible hybrid working environment (2‑3 days a week in the office depending on the role) while delivering a seamless digital and physical experience.
- Flexibility & Work‑Life Balance – Flex My Way supports personal and professional responsibilities, including work from anywhere for up to 8 weeks per year.
- Career Development and Growth – continuous learning, skill development, and AI‑enabled growth opportunities.
- Industry Competitive Benefits – flexible vacation, company‑wide mental health days, Headspace app, retirement savings, tuition reimbursement, and more.
- Culture – inclusion, belonging, flexibility, and our core values (Obsess over our Customers, Compete to Win, Challenge Your Thinking, Act Fast/Learn Fast, Stronger Together).
- Social Impact – two paid volunteer days per year and ESG initiatives.
- Making a Real‑World Impact – help customers pursue justice, truth, and transparency while facilitating global commerce.
Our use of AI within the recruitment process: Thomson Reuters utilizes Artificial Intelligence to support parts of our global recruitment process. Unless you opt‑out, our AI system will assess the information you provide and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision about your application.
In the United States, Thomson Reuters offers a comprehensive benefits package that includes health, dental, vision, disability, and life insurance programs, competitive 401(k) with company match, vacation, sick and safe paid time off, paid holidays (including two company mental health days), parental leave, sabbatical leave, flexible spending accounts, and more. For eligible US locations, the base compensation range is $99,400 USD – $184,600 USD. For Ontario, Canada, the base range is $106,000 CAD – $156,000 CAD.
Base pay is based on experience, skills, and internal equity, and may also be eligible for annual bonuses.
About UsThomson Reuters informs the way forward by bringing together trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media, empowering them with data, intelligence, and solutions. Thomson Reuters is a world‑leading provider of trusted journalism and news.
We employ 26,000 people across more than 70 countries. We are committed to diversity, equity, and inclusion. Thomson Reuters is an Equal Employment Opportunity Employer and we respect all compliant protected classifications under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs.
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Seniority Level- Mid‑Senior level
- Full‑time
- Other
- Software Development
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