Merchant Growth Operations Specialist - OSL Pay

Operations Strategy & Growth OwnershipOwn the Fiat on-ramp & off-ramp(credit card and bank deposit) operations growth strategy, execution plans, and KPIs, with full accountability for user growth, transaction volume, and business outcomes.Stay up to date on regulatory developments, industry trends, and emerging business models, identifying opportunities for innovation and pilot programs.

User Lifecycle & Data-Driven OptimizationDrive user activation, engagement, and retention through lifecycle operations, incentives, and campaigns, leveraging data insights to continuously optimize conversion and transaction frequency.

Channel, Product & Partnership ExecutionCoordinate new Fiat channel and product integrations, optimize existing bank/merchant/liquidity channels, and work with sales and regional teams to unlock new collaboration and growth opportunities.

Cross-Functional Leadership & Market Intelligence Act as the operations interface across product, engineering, marketing, risk, and compliance teams; monitor market trends, competitors, and regulatory developments to inform execution and innovation.

QualificationsBachelor’s degree or higher, preferably in finance, business, marketing, or a related field.5+ years of experience in internet finance, payments, or digital asset management, including at least 2 years of hands-on experience in the Web3/crypto industry, with a proven track record in wallet, payment, or DeFi product operations.Proficient in data-driven decision-making, with the ability to conduct in-depth business analysis using data analytics tools.Excellent project management and cross-functional collaboration skills, with the ability to influence and align stakeholders.Entrepreneurial mindset, resilient under pressure, and adaptable to the fast-paced changes in the Web3 industry.Strong communication and interpersonal skills, fluent in both Chinese and English