Senior Executive Client Servicing

Senior Client Servicing Executive

About The Think Tank

The Think Tank is a Mumbai-based creative agency founded in 2013 and built on grit, bold ideas, and a focus on results. We've branded, launched, and scaled over 100 brands while delivering more than 500 projects across industries—from luxury automotive campaigns to large-scale real estate townships.

We specialize in strategic branding, advertising, digital marketing, films, CGI, AI-powered visualisation, and creative communication that drives measurable business outcomes. Our culture values clarity, creativity, ownership, and a relentless commitment to delivering unforgettable work.

We're looking for a Senior Client Servicing Executive who can build lasting client relationships, manage end-to-end campaign execution, and act as the bridge between clients and our creative teams. If you're proactive, solutions-driven, and thrive in a fast-paced agency environment, we'd love to meet you.

What You'll Do

• Serve as the primary point of contact for assigned client accounts and build strong, long-term relationships.
• Understand client objectives, business challenges, and marketing requirements to deliver strategic solutions.
• Prepare creative briefs and coordinate with Strategy, Creative, Content, Digital, Production, and Media teams to ensure seamless project execution.
• Manage multiple campaigns simultaneously while ensuring quality, timelines, and client expectations are consistently met.
• Conduct client meetings, presentations, status updates, and review sessions.
• Monitor project timelines, deliverables, budgets, and approvals to ensure smooth workflow.
• Identify opportunities for upselling and cross-selling agency services.
• Work closely with internal teams to resolve challenges and maintain high levels of client satisfaction.
• Ensure all projects are delivered on time, within scope, and aligned with the agency's quality standards.
• Stay updated with industry trends, competitor activities, and evolving marketing practices.

What We're Looking For

• 1–3 years of experience in Client Servicing or Account Management within an Advertising, Branding, Creative, or Digital Marketing Agency.
• Strong understanding of branding, integrated marketing campaigns, digital marketing, and creative processes.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Ability to manage multiple clients and projects in a deadline-driven environment.
• Strong problem-solving, organizational, and stakeholder management skills.
• Commercial awareness with the ability to understand client business objectives.
• Proficiency in Microsoft Office and presentation tools; familiarity with project management tools is an advantage.

Preferred Experience

• Experience managing real estate, luxury, automotive, hospitality, lifestyle, FMCG, or corporate brands.
• Exposure to integrated campaigns across branding, digital, social media, films, and production.
• Experience handling high-value client accounts and coordinating cross-functional teams.

Why Join The Think Tank?

• Work with some of the most ambitious brands and developers across India.
• Collaborate with a talented team of strategists, creatives, filmmakers, designers, and digital specialists.
• Gain exposure to branding, advertising, digital marketing, CGI, AI-powered visualisation, and integrated campaigns.
• Be part of a fast-growing creative agency that values ownership, innovation, and continuous learning.
• Build a rewarding career in an environment that encourages initiative, leadership, and creative thinking.

Location: Oshiwara, Andheri West - Mumbai (On-Site)

Working Days - Monday to Saturday

Work Timings - 10am to 7pm

• If you're passionate about building strong client partnerships, delivering exceptional campaigns, and creating work that makes an impact, we'd love to hear from you.