Technical Software Support Analyst Role

Join EllisDon as a Senior Software Support Analyst, where you will be the vital link in our construction technology efforts. Use your expertise to improve user satisfaction and software functionality.

With over 70 years in the construction industry, EllisDon is looking for experienced candidates who thrive in technical client interactions. In this role, you will analyze software issues, suggest improvements, and guide junior colleagues. Your proactive mindset will be key as you leverage data to enhance support processes, ensuring users have the best experience.

Key Responsibilities: • Diagnose and replicate software problems for users • Propose enhancements to internal workflows • Assist and mentor junior team members • Document user needs clearly for engineering teams • Use data to identify and address support process gaps

Requirements: • At least 5 years in professional software support • Understanding of software APIs and logs • Excellent communication and empathy skills • Basic scripting abilities in Python or JavaScript • Experience with tools like Datadog or Splunk

Transform the software support landscape at EllisDon with your technical acumen. #J-18808-Ljbffr