Technical Support Analyst Hybrid Role
Co-operators
Job Description
Elevate your career as a Technical Support Analyst with CGL in a hybrid role based in IT Services. Bring your expertise in troubleshooting desktop and enterprise applications to enhance employee technology experiences.
This temporary full-time position offers an opportunity for skilled candidates proficient in technical support, especially within multi-platform environments. You will provide advanced second-level support, analyze moderate to complex incidents, and coach junior analysts. Collaborating with senior teams is essential to improving operations and user satisfaction.
Key Responsibilities: • Resolve Tier 2 problem tickets from first-level support • Diagnose technical issues across multiple environments • Document and improve knowledge articles for errors and solutions • Support and mentor junior team members • Identify opportunities for operational improvements
Requirements: • 4-6 years in technical support, preferably in large organizations • Advanced knowledge of multi-platform hardware and software • Proficient in incident troubleshooting and management • Experience with PowerShell scripting and automation • Strong communication skills for diverse audiences
Enhance the technical experience at CGL by applying your troubleshooting and mentoring skills. #J-18808-Ljbffr