Client Services - Team Leader

The Purpose of this role is to lead a growing team in a fast-paced, changing environment. The Client Services team lead needs to be a highly motivated individual with energy, ambition, excellent communication skills, and the ability to work in a fast-paced environment with a strong customer and performance focus. You will create a dynamic working environment, managing and motivating team members, enabling them to spearhead the changes required while working with a customer-first approach.

Location: Waterford-based

Role Accountabilities And Core Responsibilities

Digital First Approach

• Identify smarter ways of working that move towards a digital customer journey
• Embrace the new ways of working within our new digital platform and support the wider teams
• Ensure compliance is adhered to at all stages of processes
• Provide weekly reports on team activity and performance

Team Management

• Management of the personnel and workload of the team
• Work to maintain good team morale
• Identify training requirements for individual team members
• Maintain an excellent teamwork ethic
• Update and maintain data on people management systems
• Build cross-collaboration between departments

Operational Management

• Ensure that relevant reporting is complete promptly and reports/updates are submitted on time to division management

Compliance

• Comply with all management audit requirements
• Ensure compliance standards are met within the team

Requirements

• CIP Qualified
• Demonstrate the ability to manage, lead and develop a team
• Demonstrate strong technical & product knowledge
• Possess a can‑do attitude and the ability to adapt to and embrace change
• Have excellent communication and strong leadership skills
• The ability to prioritise workloads and adapt to unforeseen events
• A high degree of personal organisation and a structured approach to time and resource management
• Commitment to own professional development.
• Comply with the Central Bank’s Minimum Competency Requirements

Person Specification

• Previous experience as a Team Leader is preferred
• Possess a can‑do attitude and be open to rapid and evolving changes as our digital journey progresses.
• The ability to prioritise workloads and adapt to unforeseen events
• A good degree of personal & team organisation and a structured approach to time and resource management
• Commitment to their own professional development
• Working always with the customer‑first approach in line with Arachas culture
• Seeking out innovative ways to make improvements

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