Customer Service Representative - Walk-in-May 17
ADP
Job Description
Walk-In Drive at ADP Office, Viman Nagar
ADP Private Limited, The Square, Survey No: 35,Hissa, No., Nagar Road, Wadgoansheri Pune, Maharashtra -
Dates: 17th of May (Sunday)Time: 2pm to 4pm
Jobe Description:
Role OverviewWe are seeking a client-facing International Voice Process Executive with 2-6 years of experience who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficiency.
Key ResponsibilitiesServe as the primary point of contact for international clients (US/UK/AU regions) via voice callsHandle inbound/outbound customer interactions with professionalism and clarityUnderstand client requirements and provide accurate, timely resolutionsEnsure high levels of customer satisfaction (CSAT) through quality serviceBuild and maintain strong client relationships through effective communicationDocument customer interactions and updates in CRM systemsMeet or exceed defined performance metrics (AHT, FCR, CSAT, QA scores)Identify opportunities for process improvement or upselling (if applicable)Escalate critical or unresolved issues to appropriate teams
Required SkillsExcellent spoken English with neutral/global accentStrong client-handling and interpersonal skillsAbility to manage difficult conversations professionallyActive listening and problem-solving abilitiesFamiliarity with CRM tools (Salesforce, Zendesk, etc.)Ability to work in night/rotational shifts
QualificationsGraduate in any discipline2-6 years of experience in International Voice / Client-Facing roles
Preferred SkillsExperience handling global clients (US/UK/AU markets)Exposure to customer support, service delivery, or account managementSales or cross-selling experience (for blended processes)Ability to handle high call volumes and multitask