Cargo Customer services executive (Airlines GSSA)

About the Company

At Aeroprime Group, we pride ourselves on delivering world-class Cargo General Sales and Service Agent (GSSA) solutions. We connect airlines with global markets, ensuring seamless logistics, exceptional service, and operational excellence.

About the Role

We are expanding our team and looking for a dynamic, detail-oriented Cargo Customer Service & Reservations Executive to join our fast-paced operations. If you have a passion for aviation logistics and a knack for providing stellar customer support, we want to hear from you.

We are looking for Cargo Customer service executives in Delhi (DEL) and Mumbai (BOM).

Responsibilities

• Reservations & Booking: Process air cargo booking requests from freight forwarders and clients accurately and efficiently using airline-specific cargo reservation systems.
• Customer Support: Respond promptly to inquiries regarding rates, flight schedules, space availability, and shipment tracking.
• Capacity Optimization: Monitor and optimize flight capacity to maximize load factors and revenue for our partner airlines.
• Documentation & Compliance: Ensure all booking documentation complies with IATA regulations, customs requirements, and specific airline policies.
• Issue Resolution: Proactively handle irregularities, offloads, delays, and customer complaints to ensure minimal disruption.
• Stakeholder Coordination: Liaise closely with warehouse operations, ground handling agents (GHAs), and airline operations teams to ensure seamless cargo transit.

Qualifications

• Experience: Minimum of 4 years of experience in Air Cargo Reservations, Customer Service, or GSSA operations.
• Industry Knowledge: Solid understanding of air freight operations, IATA regulations, AWBs (Air Waybills), and dangerous goods (DGR) awareness.
• Tech-Savvy: Proficiency in standard Cargo Reservation Systems (e.g., CargoSpot, iCargo, Skychain or similar airline systems) and MS Office (Excel, Outlook).
• Skills: Strong communication, negotiation, and problem-solving skills with a high level of attention to detail.
• Adaptability: Ability to thrive under pressure in a fast-paced, time-sensitive environment.

Required Skills

• Strong communication skills
• Negotiation skills
• Problem-solving skills
• Attention to detail