English Customer Service Agent (Permanent Night Shift)

We are seeking a talented and motivated Customer Service professional to join our team at PT Concentrix Services Indonesia in Yogyakarta. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences through effective communication and problem-solving skills. This is a full-time position with only two shifts schedule.

Job Descriptions:Responding to customer inquiries and concerns via Live chat in a timely and professional mannerProviding accurate information and effective resolutions to customer issuesIdentifying opportunities to improve customer satisfaction and loyaltyMaintaining detailed records of customer interactions and ensuring accurate documentationCollaborating with cross-functional teams to enhance the customer experienceAdhering to company policies, procedures, and industry regulations Requirements:Minimum education Diploma 3 or above;Excellent communication skills in English, both written and verbal;Strong problem-solving and critical thinking abilities;Customer-centric mindset and a genuine passion for providing exceptional service;Proficiency in using computer systems and software applications;Ability to work effectively in a fast-paced, high-volume environment;Wiling to work in a permanent night shift;Willing to work onsite in Yogyakarta;Can join as soon as possible,